Access Statement

Dark Chester welcomes everyone to the tour and aims to make it a safe space for all.
We are always working on ways in which we can improve your visit and welcome any feedback to help us do so.

The nature of a walking tour sometimes involves stairs, uneven surfaces and open spaces. However, as a self-employed tourist guide, I will vary the route and duration of the tour to allow for access needs.

If you require any help with booking a tour, or would like more information, please call me on 07974 390436, or email [email protected].

Access conditions

  • Tours depart from the Visitor Information Centre, located in Town Hall Square, Chester City centre
  • I include a brief health and safety briefing at the start of each tour. We cross roads on pedestrian crossings and use pavements with drop curbs wherever possible
  • There’s paid parking nearby at the New Chester Market car park; free on-street parking/car park for blue-badge holders is located nearby at Hamilton Place and Goss Street (four hours max)
  • There are accessible toilets nearby at Storyhouse and New Chester Market, including a Changing Places toilet on the ground floor of Storyhouse. There are also gender-neutral toilets available
  • Assistance Dogs are welcome on tours
  • Tours sometimes include walking on The Rows and Chester walls; both are accessible at some locations but we can also vary the route at short notice to accommodate access needs
  • Young children and family dogs are also welcome but are the responsibility of the parent/ owner
  • I am a professionally qualified tourist guide with Public Liability Insurance issued via the North West Tourist Guides Association (NWTGA)